Our customer service department is currently receiving a large number of telephone calls. We strongly recommend that you send us your requests through the online forms. Thank you for your patience and understanding.

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
Are you a Flying Blue Platinum or Ultimate member? Log into your account to access your dedicated phone number.
Select a category
Other
  • Select a category
  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
Specify your request
Specify your request
  • Specify your request
Specify your request
  • Specify your request
  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I'm looking for information about an upcoming flight
  • I need an invoice
  • I require assistance to check in for my flight
  • I want to find an Air France ticket office
Specify your request
  • Specify your request
  • I want to change my flight or Option(s)
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to find a ticket office where I can change or cancel a ticket
Specify your request
  • Specify your request
  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund for necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
Specify your request
  • Specify your request
  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles
  • I want to claim missing Miles with a non-airline partner
  • I want to book a flight using Miles
  • I want to change or cancel a flight paid for using Miles
Specify your request
  • Specify your request
  • I want to claim compensation
  • I want to request a refund for an unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
I have an issue with my Option
  • Specify your request
  • I want to ask a question or make a claim
  • I want to track an existing claim
  • I have an issue with my Option
  • I want to track a refund request
  • I have a problem with my Pass
  • I want to contact Air France for a different reason
Recommended

ONLINE

To make changes to a booking or Option, please log in to the Your Reservations section of the website.

Change your booking or Options

Please note: it is only possible to change your seat number online. To change or transfer any other Option, please contact us by telephone.

OPTION CANCELATIONS AND REFUNDS

You can request a refund online for any Option if either of the following apply to you:

  • You have a full flex ticket fare
  • Your flight was delayed or canceled
  • You were not able to use your Option

To request a refund for a WiFi Option, please complete the WiFi refund request form.

Request a refund for a WiFi Option

To request a refund for any other type of Option (Seat, Baggage, etc.), please contact us by telephone.

If you are not eligible for a refund, please contact us by telephone to transfer your Option to another flight.

Telephone

Air France in United Arab Emirates
Please call:
800 23 823
(Free)
Language(s) spoken : Arabic, French, English
Opening hours (Local time in Abu Dhabi)
From Sunday to Thursday: 10:00 AM to 07:00 PM
Friday – Saturday: 10:00 AM to 05:00 PM
Please call:
+971 4 6 0 25 4 00
(National standard rates to: United Arab Emirates)
Language(s) spoken : Arabic, French, English
Opening hours (Local time in Abu Dhabi)
From Sunday to Thursday: 10:00 AM to 07:00 PM
Friday – Saturday: 10:00 AM to 05:00 PM