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From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Flying Blue Service Desk Gulf region
Toll Free: 800 4555
Phone: +971 4 602 5446
Fax: + 33 1 58 68 68 00
Office Hours: Monday to Saturday (08:00am - 08:00pm Paris Local Time)
Postal Address:
Flying Blue
F-94852 Ivry–Sur–Seine
Cedex
France
Flying Blue Service Desk Gulf region
Toll Free: 800 4555
Phone: +971 4 602 5446
Fax: + 33 1 58 68 68 00
Office Hours: Monday to Saturday (08:00am - 08:00pm Paris Local Time)
Postal Address:
Flying Blue
F-94852 Ivry–Sur–Seine
Cedex
France
Other Air France contacts
- Telephone sales
To purchase your ticket by telephone, please contact UAE call centre saturday to thursday 8h30 - 18h00 at toll free 800 AFUAE(23823) or from abroad +971 4 602 5400.
Dubai sales office address:
Al Shoala Complex
Ground Floor
Al Maktoum Street
P.O.Box 32919
Dubai
Opening hours: Saturday to Thursday 8h30 to 18h00
Abu Dhabi sales office address:
Office No.3, Level 0
Al Najda Street
P.O.Box 3264
Abu Dhabi
Opening hours: Saturday to Wednesday 8h30 to 18h00
Thursday 8h30 to 17h30
During the holy month of Ramadan, our offices are open from 9h00 to 15h00 daily except fridays and public holidays.
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
To purchase your ticket by telephone, please contact UAE call centre saturday to thursday 8h30 - 18h00 at toll free 800 AFUAE(23823) or from abroad +971 4 602 5400.
Dubai sales office address:
Al Shoala Complex
Ground Floor
Al Maktoum Street
P.O.Box 32919
Dubai
Opening hours: Saturday to Thursday 8h30 to 18h00
Abu Dhabi sales office address:
Office No.3, Level 0
Al Najda Street
P.O.Box 3264
Abu Dhabi
Opening hours: Saturday to Wednesday 8h30 to 18h00
Thursday 8h30 to 17h30
During the holy month of Ramadan, our offices are open from 9h00 to 15h00 daily except fridays and public holidays.
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.