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Contact us
Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.
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Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Flying Blue Service Desk Gulf region
Toll Free: 800 4555
Phone: +971 4 602 5446
Fax: + 33 1 58 68 68 00
Office Hours:
Local time in PAR-AMS:
Monday to Friday: 8.00AM - 9.00PM
Saturday: 8.00AM - 8.00PM
Sunday: 9.00AM - 5.00PM
Postal Address:
Flying Blue
F-94852 Ivry-Sur-Seine
Cedex
France
Flying Blue Service Desk Gulf region
Toll Free: 800 4555
Phone: +971 4 602 5446
Fax: + 33 1 58 68 68 00
Office Hours:
Local time in PAR-AMS:
Monday to Friday: 8.00AM - 9.00PM
Saturday: 8.00AM - 8.00PM
Sunday: 9.00AM - 5.00PM
Postal Address:
Flying Blue
F-94852 Ivry-Sur-Seine
Cedex
France
Other Air France contacts
Telephone sales
To purchase your ticket by telephone, please contact UAE call centre Saturday to Thursday 8h30 - 18h00 & Friday 11h00 to 18h00 at toll free 800 AFUAE(23823) or from abroad +971 4 602 5400.
Dubai sales office address:
Al Shoala Complex
Ground Floor
Al Maktoum Street
P.O.Box 32919
Dubai
Opening hours:
Saturday to Thursday 8h30 to 18h00
Abu Dhabi sales office address:
Bader Tower 1st Floor, Next to Chamber of Commerce Airport Road (2nd Street – Sheikh Rashid Bin Saeed Al Maktoum St) P.O.Box 3264 Abu Dhabi
Opening hours:
Sunday to Thursday 08h30 to 13h30 & 14h30 to 17h30
During the holy month of Ramadan, our office in Dubai is open from 09h00 to 15h00 daily except Fridays and public holidays and our office in Abu Dhabi is open from 09h00 to 15h00 Sunday to Thursday.
To purchase your ticket by telephone, please contact UAE call centre Saturday to Thursday 8h30 - 18h00 & Friday 11h00 to 18h00 at toll free 800 AFUAE(23823) or from abroad +971 4 602 5400.
Dubai sales office address:
Al Shoala Complex
Ground Floor
Al Maktoum Street
P.O.Box 32919
Dubai
Opening hours:
Saturday to Thursday 8h30 to 18h00
Abu Dhabi sales office address:
Bader Tower 1st Floor, Next to Chamber of Commerce Airport Road (2nd Street – Sheikh Rashid Bin Saeed Al Maktoum St) P.O.Box 3264 Abu Dhabi
Opening hours:
Sunday to Thursday 08h30 to 13h30 & 14h30 to 17h30
During the holy month of Ramadan, our office in Dubai is open from 09h00 to 15h00 daily except Fridays and public holidays and our office in Abu Dhabi is open from 09h00 to 15h00 Sunday to Thursday.
